User Services Working Group (USWG) chaired by April Marine.

USWG had a productive meeting.  Progress was made in soliciting volunteers to help update FYI4.  A general discussion was held on the need to manage the FYI document space, i.e. what will be updated, what will be moved to Historic status, etc.  Information was presented regarding the latest TERENA/ISUS news, the Internet Scout's Project Isaac, and resources for developing countries.  The heart of the meeting was a discussion on evolving the methods used by the Area to present information, with a call to do more dynamic formats, more online formats, more focused presentations, and better liaison with the other Areas.