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----- Begin Included Message -----

From ietf-announce-request@ietf.org Fri Aug  1 06:45:31 1997
To: IETF-Announce: ;
Subject: WG ACTION: Humanities and Arts (harts) to conclude
Date: Fri, 01 Aug 1997 09:41:11 -0400
Sender: ietf-announce-request@ietf.org
From: Steve Coya <scoya@ietf.org>
Content-Length: 198


The Humanities and Arts (harts) Working Group of the User Services
Areas has concluded. The mailing list will remain active until the end
of the year.

The IESG contact person is Joyce K. Reynolds


----- End Included Message -----

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	 		      IETF
  		    User Services Area Report
                         Munich, Germany
		    Joyce K. Reynolds (USAD)


Six active working groups were held in the User Services Area (USV) of
the IETF in Munich, Germany.

=========================================================================

Internet School Networking (ISN) session chaired by Jodi Ito
and Sepi Boroumand.  Reported by Sepi Boroumand.

The Internet School Networking Working Group met on Tuesday, August
12, 1997.  All attendees made introductions. Mr. K. Fuller made a
presentation introducing the group to school networking in Germany.
Two secondary school level students shared their experiences of being
on the Net and told the group of their school connectivity and
activities on the Net. The Help Desk document was reviewed by the
group.  The time did not allow for a review of the Common Pitfalls
document.

=========================================================================

Responsible Use of the Network (RUN), chaired by Sally Hambridge and
Gary Malkin.  Reported by Gary Malkin.

The RUN working group met for a 1-hour session.  The two topics
discussed were the review of the "Don't Spew" Internet Draft and the
draft (sent to the mailing list) of the to-be-named advertising
document.

The "Don't Spew" I-D received mostly editorial and minor
modifications.  There was additional discussion over the issue of
"spam".  It was decided to remove the Hormel Trademark because the
document clearly states that the term derives from the Monty Python
sketch.  That Spam is a product of Hormel will be mentioned in the
paragraph after the derivation explanation.

The advertising draft was well received (with comments, of course).
The new working title is "Make Enemies Fast".

=========================================================================

Site Security Handbook WG (SSH), chaired by Barbara Fraser.  Reported
by Barbara Fraser.

The SSH working group met across two 1-hour time slots during the
Munich IETF. During this time we announced completion of the SSH draft
and spent the bulk of the meeting discussing content modifications for
the USH draft.  The group also heard a presentation suggesting a new
document on firewalls.  A draft will be prepared in time for
discussion at the December IETF meeting.

=========================================================================

User Services Working Group (USWG) chaired by Joyce K. Reynolds.  

A report on IETF User Services Area activities was presented by Joyce
Reynolds, which included news on related USV Area FYI RFC publications
and current Internet-Drafts since the last IETF.

Reports on related global liaison group activities were reported.
They included updates of InterNIC activities by Sepi Boroumand (on
behalf of Tom Newell) and Internet Scout updates/activities by Amy
Wells.  George Munroe provided a presentation and discussion on the
TERENA/IETF ETINU Project.

The rest of the session focused on the USWG's document update project
of FYI 4, RFC 1594 ("FYI on Questions and Answers: Answers to Commonly
asked "New Internet User" Questions").  This was lead by Sepi
Boroumand, with additional assistance by April Marine and USWG
attendees.

=========================================================================

Guide for Internet Standards Writer WG (STDGuide)

This WG is a combined endeavor of the USV and OPS Areas of the IETF.
Their summary report has been filed with the OPS Area Report.

=========================================================================

Integrated Directory Services WG (IDS)

This WG is a combined endeavor of the USV and APPS Areas of the IETF.
Their summary report has been filed with the APPS Area Report.

=========================================================================



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Date: Wed, 27 Aug 1997 09:58:16 -0700
From: jkrey@isi.edu
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----- Begin Included Message -----

Date:         Wed, 27 Aug 1997 17:43:56 +0100
Reply-To: George Munroe <george@UNITE.CO.UK>
Sender: "TERENA Task Force on Environment To Inspire Network Users              (TF-ETINU)" <TF-ETINU@TERENA.NL>
From: George Munroe <george@UNITE.CO.UK>
Subject:      Progress with the ETINU task force
To: TF-ETINU@TERENA.NL

Just so you don't think we're having a lazy summer :-).

Munich IETF
TERENA funding
Evaluation panel
Questionnaire ready
Workplan

---------------

Munich IETF

A presentation was given on ETINU at the user services working group
(uswg) meeting at the August IETF in Munich. Response was very positive.
Members of uswg have committed to helping distribute the online
questionnaire for the survey and in providing feedback on the reports.
An update will be given at the December IETF. The 'joint' TERENA/IETF
aspect of the task force will be reinforced through the close working
of a uswg representative with the task force leaders.

---------------

TERENA funding

We have applied for four man months funding from TERENA under the small
projects initiative to fulfill the following ETINU objectives:

   o  provide evidence of the pressing requirements in user support
      provision today through conducting an extensive survey using an
      easy-to-complete electronic questionnaire
   o  use the information gathered in the survey to provide a summary
      report to promote awareness of the problems and solutions
      currently being applied
   o  prepare a list of software modules which address the identified
      requirements of user support and make these modules available to
      the community via the network
   o  prepare comprehensive recommendations on standards for the
      implementation of the software modules and disseminate these
      recommendations widely
   o  involve a large number of user support providers in the
      development of the final recommendations

If successful the funded work will begin in October. All deliverables
will be presented before June 1998.

---------------

Evaluation panel

A number of individuals have been invited, and agreed, to participate
in an evaluation panel to provide feedback on the preparation of the
final deliverable of the ETINU task force -- a publication
outlining software modules for online user support with comprehensive
recommendations for their use. The panel is as follows:

   Dennis Jennings, University College Dublin
   Tony Barry, Australian National University
   Jodi Ito, Hawaii University
   April Marine, NASA
   Iain Middleton, Robert Gordon University UK
   Paul Miller, York University UK
   David Miles, Kings College UK

This of course does not mean that others cannot contribute, but it
does ensure that some checks and balances are already in place.

---------------

Questionnaire ready

A proposed online questionnaire is ready for comment. Details will
be sent in a follow up message. With general agreement from the list
that the content of this questionnaire is appropriate, the survey
can begin within the next month.

---------------

Workplan

ETINU work will proceed in three phases which will be bounded by two
IETF meetings in December 1997 and March 1998.

1  October-December 1997
   questionnaire distributed electronically to around 1000 recipients
   draft survey report indicating initial responses
2  January-March 1998
   final survey report
   list of software modules
3  April-May 1998
   web site with module repository
   final recommendations publication including descriptions of
   software modules with proposed standards

---------------

George Munroe
Christine Cahoon
(ETINU task force leaders)


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Date: Wed, 27 Aug 1997 12:22:33 -0700
From: jkrey@isi.edu
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----- Begin Included Message -----

Date:         Wed, 27 Aug 1997 20:16:38 -0700
Reply-To: Christine Cahoon <christine@UNITE.CO.UK>
Sender: "TERENA Task Force on Environment To Inspire Network Users              (TF-ETINU)" <TF-ETINU@TERENA.NL>
From: Christine Cahoon <christine@UNITE.CO.UK>
Subject:      Proposed online questionnaire
To: TF-ETINU@TERENA.NL

Hi all,

The proposed questionnaire for our survey to gather evidence about
the problems, solutions and requirements of effective user support
is now available for comment.

http://www.terena.nl/task-forces/tf-etinu/questionnaire.html

Note that the form is currently not active. We don't want you
filling it in yet. Let's first agree that the content is right.

All feedback to tf-etinu@terena.nl please.

Thanks,

Christine Cahoon
George Munroe
(ETINU task force leaders)


----- End Included Message -----

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